Returns and Exchanges
All products (except panty products) are eligible for return or exchange within 30 days from the date of purchase. NOTE: all panty products are undergarments, and as such, are not eligible for returns. If you need to exchange panty products for a different size, we are happy to assist with that.
This 30-day return and exchange policy is limited to the United States and is for unworn/unused product ONLY. All returns or exchanges must be received in our warehouse within 60 days from purchase. Returns are inspected upon receipt at our returns facility. Shipping costs for returns or exchanges are the responsibility of the customer.
HOW TO INITIATE YOUR RETURN
To return your product, email email@example.com with your name, address, order number and email address that is associated with your order.
Refunds will include original freight charges to you and ground charges back to us ONLY IF the return is due to a manufacturer's defect or due to a shipping error on our part.
You may choose any freight carrier to ship the package back to Upspring but we highly recommend you use a carrier that can provide you with a tracking number so you can monitor return delivery.
For refunds, we will credit your account within 15 business days of receipt of your packaged return, according to the policies stated above. Upspring is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
If you purchased your Upspring product from someone other than Upspring, please contact your chosen place of purchase OR call Upspring customer service at 1-877-449-4647 OR send an e-mail to CustomerService@UpspringBaby.com detailing your issue or concern.
SALES TAX POLICY
According to current laws, Upspring must collect, report and pay sales tax on all sales in CA, IN, KY, NC, NJ, OH, PA and TX. If you are a wholesaler or a tax exempt organization, please call 1-877-449-4647 and ask to speak to a Customer Care Specialist about setting up an account to accommodate such sales. They will record your details and have a sales representative contact you.
CREDIT/DEBIT CARD POLICIES
Upspring reserves the right to avoid shipping to an address or name that is different from the credit/debit card name and address. If you wish to ship your purchase to another name or another address that is not the same as what is on your credit/debit card billing statement, you must first register that address with your credit card's issuing bank.
In such an event that the "ship to" address is different than the "bill to" address, we will first validate the address with your credit/debit card company. If your credit/debit card company cannot validate the "ship to" address, we reserve the right to not process your order. This is for your protection as well as that of Upspring's.
ONLINE TECHNICAL SUPPORT
If you are experiencing technical difficulties in browsing MyUpspring.com, or if you have problems completing your online purchase, please e-mail CustomerService@UpspringBaby.com. Someone from our technical support staff will contact you as soon as possible. You may also reach us at 877-449-4647.
Thank you for shopping with us!